Create extraordinary customer experiences with CRM
Make every customer impression count with Salesforce CRM and Dynamic 365 Sales – the building block to customer success. As an IMDA-approved vendor, we empower SMEs to harness powerful systems at unparalleled costs.
What is CRM?
A Customer Relationship Management system or CRM is a transformative solution that revolutionizes how businesses manage customer relationships.
It helps you gain a comprehensive view of your customers so you can build experiences with your customers at the best time, with the best approach.
Leverage real-time insights and advanced analytics to make data-driven decisions that drive growth, optimize processes, and deliver exceptional customer satisfaction.
Benefits of CRM
Improve customer satisfaction
Understand your customers better by collecting and analysing customer data. This enables your business to offer personalised service, anticipate customer needs, and resolve issues quickly, leading to improved customer satisfaction and loyalty.
Reach Customers at every touchpoint with precision
By providing a 360-degree view of the customer, a CRM system enables businesses to identify and prioritize high-value customers and opportunities. This helps sales teams focus their efforts on the most promising leads, resulting in increased profitability and growth for the business.
Streamline communication
A CRM system provides a centralized database for customer information, ensuring that everyone on the team has access to the same data from marketing, sales to customer service. This makes it easier to collaborate, share information, and communicate effectively, resulting in better teamwork and more efficient processes.
Go Beyond the “Extra Mile”
Extend Salesforce’s functionality with thousands of pre-built apps and custom integrations with your favourite tools and platforms, tailoring the platform to your unique needs.
Service Cloud
Transform how service teams deliver value across every customer touchpoint with Service Cloud built on the Einstein 1 Platform. Increase customer satisfaction, deflect more cases, and
Marketing Cloud
Action all your data faster with unified profiles and analytics. Deploy smarter campaigns across the entire lifecycle with trusted AI. Personalise content and offers across every customer touchpoint.
Sales Cloud
Sell faster, smarter, and more efficiently with Sales Cloud, the #1 AI CRM, powered by Einstein 1. Empower sellers, sales leaders, sales operations, and even
Slack
Slack brings conversations, collaboration, and automation together with trusted AI, right where you’re already working. Empoweryour teams to speed up processes
Introducing the Einstein 1 Platform
